Last updated: October 2025
Welcome to Edgicate Store, operated by Edgicate Limited (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our e-commerce website (store.edgicate.com).
1. Who We Are
Business Name: Edgicate Limited
Address: Plot #257, Area 47 Sector 5, Lilongwe, Malawi
Email: [email protected]
Edgicate Limited is a Malawi-registered company that operates the Edgicate Store, an ecommerce platform for selling IT hardware, electronics, and related services.
2. Information We Collect
We collect information when you visit our site, register for an account, make a purchase, subscribe to a newsletter, or interact with our content. This includes:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Processed securely by third-party payment providers such as PayPal, mobile money operators, or banks. We do not store your full payment card details.
- Account Information: Username, password, and order history.
- Device & Usage Data: IP address, browser type, device information, and browsing activity (collected through cookies and analytics tools).
- Communication Data: Messages or inquiries sent through contact forms, live chat, or email.
3. How We Use Your Information
- To process and fulfill orders and payments.
- To communicate with you regarding orders, deliveries, or inquiries.
- To improve our website, products, and services.
- To send marketing communications (only when you have consented).
- To detect and prevent fraud or unauthorized transactions.
- To comply with legal and regulatory requirements.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These help us remember your preferences, understand how visitors use our website, and measure the effectiveness of our marketing campaigns.
Tools we use include:
- Google Analytics – to analyze website traffic and improve performance.
- Meta (Facebook) Pixel – to measure ad effectiveness and reach.
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
5. Sharing of Information
We only share your information with trusted third parties where necessary to operate our business, including:
- Payment processors: PayPal, banks, and mobile money platforms.
- Shipping & logistics partners: Malawi Post, Speed Courier, CTS, Kwezy, or other local delivery services.
- IT service providers: Web hosting, analytics, and marketing platforms that help us manage the store.
All partners are required to handle your data securely and use it only for the agreed purposes.
6. Data Retention
We retain your information for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. When no longer needed, your information is securely deleted or anonymized.
7. Security of Your Data
We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications.
- Object to or restrict certain types of processing.
To exercise your rights, contact us at [email protected].
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Edgicate Limited
Plot #257, Area 47 Sector 5
Lilongwe, Malawi
📧 [email protected]